Privacy Policy
At Aravali Candle Company ("we," "our," or "us"), accessible from our website, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By using our website, you agree to the collection and use of information in accordance with this policy.
Effective Date: October 9, 2026 · Last Updated: October 9, 2026
1. Information We Collect
We collect several types of information to provide and improve our services to you:
- Personal Identification Information: When you make a purchase, create an account, or contact us, we may collect personal details such as your name, email address, phone number, shipping address, and billing address.
- Payment Information: Payment details (such as credit/debit card details, UPI IDs, or net banking information) are processed securely through our authorized third-party payment gateways. We do not store or save your complete financial credentials on our servers.
- Order Details: Information regarding the products you view, add to your cart, and purchase from our store.
- Technical & Usage Data: Information automatically collected when you access our site, including your IP address, browser type, device information, pages visited, time spent on pages, and standard web log data.
2. How We Use Your Information
We use the collected information for various business purposes, including:
- Processing, fulfilling, and delivering your candle orders and gift hampers.
- Sending order updates, shipping notifications, and customer support communications.
- Improving our website, product offerings, user experience, and customer service.
- Sending promotional emails, newsletters, or special offers (only if you have opted in to receive them).
- Preventing fraud, detecting security incidents, and ensuring safe transaction processing.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks, and sensitive payment data is encrypted via Secure Socket Layer (SSL) technology. However, please note that no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you have the right to:
- Access, correct, or update the personal information we hold about you.
- Request the deletion of your personal data, subject to legal and transaction record retention requirements.
- Opt-out of marketing communications at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.
7. Third-Party Links
Our website may contain links to external sites (such as our Instagram page or partner platforms). We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies when visiting them.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
For any privacy question or request, contact us at aravalicandles@gmail.com or +91 7987757197.