Cancellation, Returns and Refund Policy
What to do if you need to cancel an order, return an item, or report a problem.
Cancelling an order
You can ask us to cancel an order before it is dispatched by contacting us at aravalicandles@gmail.com or +91 7987757197 with your order number. Once an order has been dispatched it can no longer be cancelled, but you may be able to return it under this policy.
Return eligibility
Please contact us as soon as possible after delivery to discuss a return. Items should be unused and in their original packaging unless they arrived damaged or defective. We will confirm eligibility when you contact us.
Damaged or defective items
If an item arrives damaged or defective, tell us promptly. We may ask for photos of the item, its packaging and the shipping label.
Wrong or missing items
If you received the wrong product or an item is missing, contact us with your order number and a photo of what you received so we can check against your order.
Items we may not accept back
For hygiene and safety reasons we may not accept returns of candles that have been lit or used, unless they are defective. We will explain any such restriction when you contact us.
Refunds
When a refund is approved it is sent to the original payment method. Your bank or card issuer may take additional time to show it. Refunds are processed manually by us through our payment provider; we will tell you once yours has been issued.
If you are not satisfied
If we cannot resolve your issue, you can write to our grievance contact, or use the contact page.