Shipping and Delivery Policy
How and when your order is dispatched and delivered.
Order processing and dispatch
Orders are dispatched as soon as practicable after payment is confirmed; please contact us for current dispatch timing. Orders are processed on business days only.
Delivery estimates
Estimated delivery times depend on your location and the courier. These are estimates, not guarantees, and can be affected by courier delays, weather and other events outside our control.
Shipping charges
Shipping charges, and any free-shipping offer, are calculated from your delivery address and shown at checkout before you pay. The amount at checkout is the amount you are charged.
Where we deliver
We deliver only to destinations offered at checkout. If your address or PIN code is not served, checkout will tell you so, and your cart will stay as it is.
Tracking and updates
Where a tracking number is available we will share it with you. Orders may be fulfilled manually, so tracking details may arrive after dispatch. If you cannot see an update, contact us with your order number.
Incorrect addresses and failed delivery
Please check your address before you pay. If a parcel is returned to us because of an incorrect or incomplete address, or because no one was available to receive it, we will contact you about re-sending it; additional shipping may be charged.
Damaged or missing parcels
If your parcel arrives damaged or does not arrive, contact us as soon as you notice at aravalicandles@gmail.com or +91 7987757197, with your order number and photos of the parcel and items. See the Refund Policy for what happens next.